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Delivery

Delivery and returns policy

All deliveries are made by Parcelforce. 

For next day delivery, order before midday Monday to Thursday. Orders placed between midday Thursday and midday Friday will be delivered the following Monday.

Order of values over £30 (inc. VAT) will be delivered for free.*

All customers will receive a text message when goods have been dispatched from our warehouse. Parcelforce will notify you the morning of your delivery date.

Customers will have the additional option to either leave the delivery with a neighbour, pick up from a local post office, or leave in a safe place.

Parcelforce will attempt delivery 3 times. If the delivery cannot be made an additional charge will be applied.

If you have any queries about our delivery charges, please email sales@bigk.co.uk.

*Delivery to zone 1 UK mainland postcodes only, deliveries to postcodes in zones 2 and 3 and the Isle of Wight are subject to surcharges as detailed below.

Surcharges

Zone 1: All other UK mainland post codes
Zone 2: Postcodes AB30-31, AB33-38, Ab41-45, AB51-56, AB63, DD8-10, FK8, FK17-21, IV, HS, KA27-28, KW, PA20-49, PA60-80, PH10-11, PH13-14, PH17-26, PH30-44, PH49-50, TD15 2, TR21-25, ZE
Zone 3: Northern Ireland and Isle of Man. Postcodes BT and IM.
Area Order value over £30 Order value under £30
Zone 1 Next Day Mon-Fri Free £8
Zone 2 Up to 4 Working Days £20 £20
Zone 3 Next Day Mon-Fri £30 £30
Zone 1 Sat £16 £16
Zone 2 Sat Not available Not available
Zone 3 Sat Not available Not available
Isle of Wight Next Day Mon-Fri £10 £10
Isle of Wight Sat £25 £25

Returns

Please email sales@bigk.co.uk with your order number. We will be happy to assist in organising a collection or replacement of the goods.